First contact the agency to inform them they have mistakenly published your ad without your authorisation and request that they remove it from the various portals it has been published on.
If it has not removed after your first request, send the agency a registered letter with an acknowledgement of receipt demanding that they remove the ad within 3 days after receipt of the letter. Your letter must state your name, address and reference number(s) on our website.
As a last resort, and if the agency hasn’t removed the ad in the mean time, please send us an email to support@athome.lu with a copy of the registered letter, the receipt and proof of exclusivity.